Delivery Information
UK Delivery - Delivery
costs £2.50 per order and is FREE for orders over £50.
International Delivery - Delivery costs £6.95
per order.
We aim to despatch your order within 1-3 working days from the
time of ordering. If it is likely to take longer then we will let you know,
although this is uncommon. Most orders require a signature on receipt.
We endeavour to keep adequate stock of all items listed on our
website, however in the event of an item being out of stock you are entitled
to choose either to wait until it arrives back in stock, or to cancel your order.
If an item you order should be out of stock we will advise you as soon as possible.
All payments must be received and authorised before shipment.
Packaging
Most items are sent to you in the designers packaging e.g. a
jewellery pouch or box. You can see examples of the packaging for each designer
on our "Designer Profiles" page. If packaging is not provided by the designer
then we will carefully wrap it in tissue paper and bubble wrap for you. Please
rest assured that we always package our items securely and safely.
Ordering Online
Ordering Online with us is safe and secure.
We employ a method of interaction with our visitors that does not compromise
credit card information. This online system is 100% secure.
We encourage you to feel comfortable using your credit or debit card to conduct
commerce on our site.
Return / Refund Policy
We operate a strict 14 day returns policy. If you are not completely
satisfied with your purchase, simply return the item or items to us in their
original, unworn condition within 14 days of receipt. Please note that your
return should be received by us within this 14 day period. We will issue a refund
within 28 days. Due to health and hygiene legislation and for the safety of
all our customers, we do not accept returns of earrings and body jewellery unless
faulty. If you should receive a faulty or damaged item, please notify us within
seven days. We will not process claims for goods received as faulty after this
period of time.
To arrange a return, or if the item you received is faulty or
is not what you originally ordered, please email info@accessoriesonline.co.uk
quoting your order number, your name and address, details of the product, the
reason for return and whether you require a refund or replacement. We will then
advise on how to proceed with the return.
The item is your responsibility until it reaches us. For your
own protection, we recommend that you send the parcel using a delivery service
that insures you for the value of the goods. We will not be held responsible
for returns that are lost in transit.
If you are returning an item to us for a refund or an exchange
then the cost of returning the item to us is your responsibility. Your original
postage costs will not be refunded unless the item you received was sent in
error or is faulty (providing we are notified of faults within 7 days of receipt).
All products to be returned must be carefully repackaged in
their original packing with tags attached and be in an unworn condition. We
will not refund goods that have been worn, do not have their original packaging
or show obvious signs of abuse. Goods that are returned to us without their
original packaging will be refunded less a deduction of 10%. Goods that show
obvious signs of wear or abuse will be returned to the buyer.
Returns received outside the 14-day time frame are accepted
at the discretion of Accessories Online and can only be refunded as a store
credit.
In the interests of fraud prevention, your refund will be issued
by the same method that you paid within 28 days of receipt of the return.
Late and Lost Deliveries
If your delivery has been delayed, then please contact us and
we will provide you with the tracking number to enable you to chase it up with
the Royal Mail.
We cannot refund or replace lost items until 20 working days
after the date of despatch (30 days for international items) - this is when
the Royal Mail classes items as being lost.
International delivery - When items are sent
to another country, your parcel is often handled by more than one postal service.
Unfortunately that means delivery problems are more likely. When we send a parcel
abroad, the actual delivery of the item will be the responsibility of the postal
service in the country the items are going to. Delays can often be caused by
customs checks, which can sometimes take up to 1-2 weeks.
Items not received but tracked as being delivered
- This frequently happens when items are delivered to places of work. In some
cases, your item might have been delivered to a post room or colleague within
your company and someone else will have signed for it. In these cases for a
small charge, you can request a proof of delivery certificate from the Royal
Mail (www.royalmail.com)
by filling in a signature request form. Please note that
we do not refund or replace items that are tracked as being delivered. For this
reason, we always recommend that you get items delivered to a secure address.
Accessories Online cannot be held responsible for goods that
are lost or delayed in transit.
Prices
Goods are charged at price shown on the product pages on the
date the customer places the order and are exclusive of VAT. Prices are correct
at time of publication. Errors and omissions are excepted. Orders will be processed
at our published prices, otherwise, in the case of any unexpected change in
price, you will be informed and asked if you wish to reconsider your order before
proceeding. All prices are stated in British Pounds Sterling (£ GBP).
Feedback and complaints
We always welcome feedback from our customers as it enables us
to improve our service. If we should receive a complaint about any part of our
service, by phone, fax, e-mail or letter, then it will be dealt with promptly.
Privacy Statement
We have created this privacy statement in order to demonstrate
our firm commitment to privacy. The following discloses our information gathering
and dissemination practices for this web site.
We use your IP address to help diagnose problems with our server, and to administer
our Web site. Your IP address is used to help identify you and to gather broad
demographic information.
Our site uses cookies to keep track of your shopping cart. We use cookies to identify
you so we can retrieve your information so you don't have to re-enter it each
time you visit our site.
Our site's registration form requires users to give us contact information, like
their name and email address, and unique identifiers. We use customer contact
information from the registration form to send the user information about our
company. The customer's contact information is also used to contact the visitor
when necessary if they have subscribed to the mail list. Users may opt-out of
receiving future mailings by choosing to un-subscribe. Unique identifiers are
collected to verify the user's identity and for use in our record system.
This site may contain links to other sites. We are not responsible for the privacy
practices or the content of such web sites.
Our site uses an order form for customers to request information, products, and
services. We collect visitor's contact information and unique identifiers. Contact
information from the order form is used to send orders and information about our
company to our customers. The customer's contact information is also used to get
in touch with the visitor when necessary. Users may opt-out of receiving future
mailings. Unique identifiers are collected from Web site visitors to verify the
user's identity and for use as account numbers in our record system.
Security
This site has security measures in place to protect the loss, misuse
and alteration of the information under our control. All data is protected using
the most advanced methods available. We do not store financial information like
credit card numbers or personal information like social security numbers on this
site.
Un-Subscribe
This site gives users the following option for removing their information
from our database to not receive future communications or to no longer receive
mail list messages.
Correct/Update
This site gives users the following options for changing and modifying
information previously provided.
Services and Conditions of Use
As part of our service, we agree to provide you with information
and other services that we may decide to offer, subject to the terms of this
agreement. Upon notice published through the service, we may modify this agreement
at any time. You agree and continue to agree to use our services in a manner
consistent with all applicable laws and regulations and in accordance with the
terms and conditions set out in the policies and guidelines outlined below.
Please note that you will be referred to as 'customer' in this agreement.
Rules For Online Conduct
By using the service, you agree that you will not attempt to
undermine the integrity of this web site.
Limitation Of Liability And Warranty
CUSTOMER AGREES THAT USE OF THE SERVICE IS ENTIRELY AT CUSTOMER'S OWN RISK. SERVICES ARE PROVIDED 'AS IS,' WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTY FOR INFORMATION, SERVICES, UNINTERRUPTED ACCESS, OR PRODUCTS PROVIDED THROUGH OR IN CONNECTION WITH THE SERVICE, INCLUDING WITHOUT LIMITATION THE SOFTWARE LICENSED TO THE CUSTOMER AND THE RESULTS OBTAINED THROUGH THE SERVICE. SPECIFICALLY, WE DISCLAIM ANY AND ALL WARRANTIES, INCLUDING WITHOUT LIMITATION: 1) ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY OR CONTENT OF INFORMATION, PRODUCTS OR SERVICES; AND 2) ANY WARRANTIES OF TITLE OR WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
THIS DISCLAIMER OF LIABILITY APPLIES TO ANY DAMAGES OR INJURY CAUSED BY ANY FAILURE OF PERFORMANCE, ERROR, OMISSION, INTERRUPTION, DELETION, DEFECT, DELAY IN OPERATION OR TRANSMISSION, COMPUTER VIRUS, COMMUNICATION LINE
FAILURE, THEFT OR DESTRUCTION OR UNAUTHORIZED ACCESS TO, ALTERATION OF, OR USE OF RECORD, WHETHER FOR BREACH OF CONTRACT, TORTIOUS BEHAVIOR, NEGLIGENCE, OR UNDER ANY OTHER CAUSE OF ACTION. CUSTOMER SPECIFICALLY ACKNOWLEDGES THE SERVICE IS NOT LIABLE FOR THE DEFAMATORY, OFFENSIVE OR ILLEGAL CONDUCT OF OTHER CUSTOMERS OR THIRD-PARTIES AND THAT THE RISK OF INJURY FROM THE FOREGOING RESTS ENTIRELY WITH CUSTOMER.
NEITHER THE SERVICE NOR ANY OF ITS AGENTS, AFFILIATES OR CONTENT PROVIDERS SHALL BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES ARISING OUT OF USE OF THE SERVICE OR INABILITY TO GAIN ACCESS TO OR USE THE SERVICE OR OUT OF ANY BREACH OF ANY WARRANTY. CUSTOMER HEREBY ACKNOWLEDGES THAT THE PROVISIONS OF THIS SECTION SHALL APPLY TO ALL CONTENT ON THE SERVICE.
Trademarks
All trademarks appearing on the service are trademarks of their
respective owners.
